Studying with WISESPROUT

HOW WE HELP

Personalised tutoring contents with
Specialists

Tons of tutors specializing in huge variety of fields, such as:
GCSE/A-Level/Undergraduate courses
Uni admission exams
Qualifications such as IELTS/TOEFL/CPA

Set your own preferences, for learning:
Courses, availability, and even language!

Verified qualifications for
Talented tutors

Carefully selected tutors from top UK universities to ensure they are well-qualified for your tutoring.
Reviews and feedback are open to the public to see how your tutors are getting along with their students.
The educational and qualifications background of the tutors are provided so that you know whether they would be the best person responsible for your learning journey!

Friendly after service with
High flexibility

Trial system for the first course to ensure that you are happy with what you’ve got!
Got any comments or change your mind? No problem. We kindly offer a chance to switch or withdraw.
We value your study experience. So would like to collect your review and feedback regularly to ensure you are happy with your journey and we are on track.
We also have recordings for each lesson and keep track of all the studying materials. You are able to do the revision yourself after class and never miss a thing!

Join Now

Got a question?

See if the info below might help, or contact us!

For more information, please check the Student Policy.

Student frequently asked questions

How does the application process go?

Our application process is simple and straightforward. Submit the online application form by click 'Join Now' button at 'Find a Tutor' page, where you would put down: • The courses you want to get tutor, e.g. GCSE Chemistry, A-Level Physics, etc.. • Your tutoring preference, including your availability, preferred frequency and course length, preferred teaching language, etc.. • Your preference for tutors, such as tutor’s education background. We would take down your preferences in our database. Don’t worry. We value your privacy as much as you do. All the information is personal-unrelated and is securely kept.

How long would I be expecting response after application? How does my course start?

After you fill in the application process, a confirmation email would be sent. Currently, then the process goes as: • A member from our team would be get in touch within two working days. • Detailed information would be confirmed with you, including your expectations for the course and a few bit educational background. • After confirming details, we would get you connected with a tutor that matches your preference, which would take around 3 working days. • We would confirm the connection between you and your tutor, and set-up all scheduling and tutoring platform for you. • Start your learning journey! We are now developing our online platform. The process would be more automated and straightforward. Coming soon!

How to schedule my course? How does reschedule and withdraw work?

We would take care of everything! • To schedule, the potential tutor’s and your time preference would be taken down. And we would try our best to find to fit both of your availability. If there is anything to be discussed, we would sort out everything for you. Currently this is on a monthly basis. • The schedule for each month would be sent out. • If you happen to be unavailable for a scheduled course, please let us know 24h in advance, so that we could do the rescheduling for you. • We have a trial system for each course, which allows a potential withdrawal. • If you change your mind and decide not to study with WISESPROUT, sadly, but we still understand your choices. Let us know at least one week beforehand. Further details would be discussed by a member of our team! We are now developing our online platform. The process would be more automated and straightforward. Coming soon!

Can I get courses from multiple tutors at the same time?

Yes, of course! We have different tutors specialised in different fields. We would help you organise your schedule so the courses do not crush with each other.

Do I have to take long-term courses or short-term courses?

The courses are with very high flexibility, so there is no such limitations in the course length. You could either: • Get a routine courses. Want to get assistance throughout the year with a same tutor? No problem! We would help you get your routine tutor. • Thinking of boosting during a month? Good choice! We would organise a short term course with the best tutor candidate with you as well.

What platform we would be using?

Currently, we would be using Zoom. And the course link would be prepared by us so that you can get everything ready before your study.

Are courses recorded?

Yes. All courses are recorded at the moment. • Recording courses help protect both students and tutors. • Recording courses would provide studying materials for students as well. We are now developing our online platform. In the future, you would be able to access your all courses via your course bases so that you can go back and pick up your knowledge whenever you want. Coming soon!

How much does my course cost?

Usually, the cost of your course would depend on: • The course you are applying for. Usually, the higher degree comes with a higher basic hourly rate. • Educational background of your tutor. A more experienced tutor with better educational background would come with a higher basic hourly rate. • Feedback of the tutor. A tutor with better track record would also come with a higher basic hourly rate. Details of the cost would be discussed when one of our team members get in contact.

How can I pay for my courses?

We support multiple payment methods, including: • Credit cards • Debit cards • PayPal • At this stage, payments can only be made via our web portal (LINK) or bank transfer. • For specific remittance or payment details, please refer to the contract or email page we have sent you. • When using our web payment system, we employ a certified secure payment gateway to ensure the safety and reliability of your payment information. If you choose to make a direct bank transfer, please double-check our company's remittance details and make sure to include your Customer ID in the payment reference. We expect to launch WeChat Pay and Alipay payment options by spring 2025.

How do I give feedback?

You are free to give feedback whenever you want! Just contact your own customer service member. • Usually, we would ask for feedback after your first and last class. • For long-term courses, a feedback would be asked monthly to ensure that everything is on track.

What if I am not satisfied with my course?

• We have a trial system for the first course. You can get trial lesson for free for 15 minutes. If you find that the style does not meet your expectations, you can withdraw your course for free. • After the trial period, withdrawal could cost a certain percentage of your course fee. • During the course time, we would like to protect both you and your tutors. If, unfortunately, something unpleasant happens, we would try our best to sort it out.

Can I go to the same tutor again?

Yes, of course! If you are happy with our tutor, and we are more than willing to get you two connected again! We are now developing our online platform. In the future, it would be much easier for you to get to the same tutor.